FAQ - Bridge

I changed the network and can't finish the bridge transfer

1. ​Find the transaction id.​

2. If you have not received your assets yet, do so on the Receive page.​

I reloaded the page while the Send transaction was pending and can't finish the bridge transfer

1. ​Find the transaction id.​

2. If you have not received your assets yet, do so on the Receive page.​

How to finish the transfer, if I got an error while the pending transaction?

1. ​Find the transaction id.​
2. If you have not received your assets yet, do so on the Receive page.​

What to do if I get the following error: "You have no assets to pay for the transaction on your receiving address. Please add some money and try again."?

This error message is shown, when you try to bridge to Solana, but have no SOL to pay for gas for Receive transaction.

You should transfer some SOL from the centralized exchange.

My transaction failed, but money was withdrawn from my wallet, what to do?

ERC20: transfer amount exceeds balance.

You can see this error in a block explorer if you approved Send transaction 2 times.

It happens, if you don't see MetaMask pop-up window with the transaction confirmation, reload the page and try to complete Send transaction again. MetaMask asks you for 2 confirmations, you confirm it and as a result, you have 2 transactions: a successful one and a failed one.

In this case, you should open a successful transaction (should be right before the failed transaction). Find the transaction id, and finish the Receive transaction. Use this guide to do so.

I am asked to install the wallet, even though I do have one. What to do?

Make sure, that your extension is installed in the same browser, where you use the bridge. In case you need 2 different wallets for a bridge transfer (for example, you bridge to or from Solana), and they are in different browsers, you can finish Receive transaction in another browser on the Receive tab.

Let's assume you need to transfer SOL from Polygon to Solana. You have MetaMask in Browser A and Phantom in Browser B.

1. Complete Send transaction in Browser A.

2. Open Allbridge in Browser B

3. Complete Receive transaction in Browser B by using this guide.

If you the case below does not apply to you, please send us an email to [e-mail] with the following information:

1. What browser do you use?

2. What is the version of the browser?

3. What is the version of MetaMask/Phantom/Sollet/SolletExtension wallet?

4. Do you use any ad blockers? If yes, which ones?

5. Do you use any other extensions that may potentially change the behavior of the website?